Privacy Policy

Naples Move Managers Effective Date: July 1, 2025 ================================================================================ 1. INTRODUCTION Welcome to Naples Move Managers. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our moving and relocation services, visit our website, or interact with us in any way. By using our services or providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services. Contact Information: Phone: 239-860-3595 Email: assist@naplesmovemanagers.com ================================================================================ 2. INFORMATION WE COLLECT We collect information in several ways: 2.1 INFORMATION YOU PROVIDE DIRECTLY – Personal details (name, address, phone number, email) – Moving details (current and destination addresses, moving dates) – Inventory information about items being moved – Payment and billing information – Communication preferences – Feedback, reviews, and survey responses – Any other information you choose to provide 2.2 INFORMATION WE COLLECT AUTOMATICALLY – Website usage data (pages visited, time spent, clicks) – Device information (IP address, browser type, operating system) – Location data (with your permission) – Cookies and similar tracking technologies 2.3 INFORMATION FROM THIRD PARTIES – References and recommendations – Background check information (for employees) – Insurance and liability information – Public records as needed for service delivery ================================================================================ 3. HOW WE USE YOUR INFORMATION We use your information to: 3.1 PROVIDE OUR SERVICES – Schedule and coordinate your move – Provide accurate quotes and estimates – Deliver moving and storage services – Process payments and billing – Communicate about your move 3.2 IMPROVE OUR SERVICES – Analyze service performance – Develop new services and features – Conduct customer satisfaction surveys – Train our staff 3.3 LEGAL AND BUSINESS PURPOSES – Comply with legal obligations – Protect our rights and property – Resolve disputes – Maintain business records – Conduct background checks on employees 3.4 MARKETING (WITH YOUR CONSENT) – Send promotional materials – Inform you about new services – Share moving tips and advice – Invite you to events or surveys You can opt out of marketing communications at any time. ================================================================================ 4. INFORMATION SHARING AND DISCLOSURE We do not sell your personal information. We may share your information in these situations: 4.1 SERVICE PROVIDERS – Moving partners and subcontractors – Storage facility providers – Payment processors – Insurance companies – IT service providers 4.2 LEGAL REQUIREMENTS – When required by law or legal process – To protect our rights or property – To ensure safety and security – In connection with legal proceedings 4.3 BUSINESS TRANSFERS – In case of merger, acquisition, or sale of business – During business restructuring 4.4 WITH YOUR CONSENT – When you explicitly agree to sharing – For specific purposes you approve All third parties are required to protect your information and use it only for the specified purposes. ================================================================================ 5. SECURITY We take the security of your information seriously and implement appropriate measures: 5.1 TECHNICAL SAFEGUARDS – Encryption of sensitive data – Secure servers and databases – Regular security updates – Access controls and authentication 5.2 PHYSICAL SAFEGUARDS – Secure facilities – Locked filing cabinets – Restricted access to sensitive areas 5.3 ADMINISTRATIVE SAFEGUARDS – Employee training on privacy – Background checks for staff – Regular security assessments – Incident response procedures While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. ================================================================================ 6. YOUR RIGHTS You have several rights regarding your personal information: 6.1 ACCESS – Request a copy of your personal information – Ask about how we use your data 6.2 CORRECTION – Update or correct inaccurate information – Complete incomplete information 6.3 DELETION – Request deletion of your personal information – Subject to legal and business requirements 6.4 RESTRICTION – Limit how we use your information – Object to certain types of processing 6.5 PORTABILITY – Receive your data in a portable format – Transfer data to another service provider 6.6 OPT-OUT – Unsubscribe from marketing communications – Withdraw consent for data processing To exercise these rights, contact us at: Phone: 239-860-3595 Email: assist@naplesmovemanagers.com We will respond to your request within 30 days. ================================================================================ 7. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar technologies to: 7.1 TYPES OF COOKIES – Essential cookies (necessary for website function) – Performance cookies (analyze website usage) – Functionality cookies (remember your preferences) – Marketing cookies (deliver relevant advertisements) 7.2 MANAGING COOKIES – You can control cookies through your browser settings – Disable cookies (may affect website functionality) – Delete existing cookies 7.3 OTHER TRACKING TECHNOLOGIES – Web beacons and pixels – Local storage – Analytics tools For more information about managing cookies, visit your browser’s help section. ================================================================================ 8. THIRD-PARTY LINKS Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third parties. 8.1 THIRD-PARTY RESPONSIBILITY – We are not responsible for third-party privacy practices – Review their privacy policies before providing information – Use caution when sharing personal information 8.2 SOCIAL MEDIA – Social media plugins may collect information – Refer to social media platforms’ privacy policies – Control your privacy settings on social platforms ================================================================================ 9. CHILDREN’S PRIVACY Our services are not intended for children under 13 years of age. 9.1 NO COLLECTION FROM CHILDREN – We do not knowingly collect information from children under 13 – If we discover we have collected such information, we will delete it – Parents should supervise their children’s online activities 9.2 PARENTAL RIGHTS – Parents can review their child’s information – Request deletion of their child’s information – Contact us if you believe we have collected your child’s information ================================================================================ 10. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. 10.1 NOTIFICATION OF CHANGES – We will post updated policies on our website – Notify you of significant changes via email – Changes become effective on the posted date 10.2 YOUR CONTINUED USE – Continued use of our services after changes means acceptance – Review this policy periodically for updates – Contact us if you have questions about changes ================================================================================ 11. CONTACT US If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Naples Move Managers Phone: 239-860-3595 Email: assist@naplesmovemanagers.com We are committed to resolving any privacy concerns promptly and fairly. ================================================================================ Last Updated: July 1, 2025 This Privacy Policy is effective as of the date listed above and supersedes all previous versions.